Restaurant Supervisor

Operations Management • Oversee all FOH operations to ensure service excellence and efficiency. • Implement and enforce restaurant policies, procedures, and service standards. • Coordinate with the Executive Chef and kitchen team to ensure smooth collaboration between FOH and BOH. • Monitor cleanliness, ambiance, and maintenance of the dining area. • Perform other duties and responsibilities as required by the General Manager/Management Guest Service & Satisfaction • Ensure every guest enjoys a premium steakhouse dining experience. • Address guest inquiries, requests, and complaints promptly and professionally. • Maintain a strong floor presence during peak hours to support staff and engage with guests. • Implement strategies to increase guest loyalty and repeat business. People Management • Train and develop FOH staff to deliver high-quality service. • Prepare staff schedules in line with operational needs. • Conduct regular staff briefings, performance reviews, and training sessions. • Foster a positive work culture that promotes teamwork, professionalism, and guest focus. Financial & Business Support • Assist in meeting revenue and profitability targets by monitoring labor, operating expenses, and sales performance. • Track daily sales reports and provide input for financial planning. • Support local marketing initiatives and promotional campaigns. Compliance & Safety • Ensure compliance with health, sanitation, safety, and labor regulations. • Oversee staff adherence to proper food handling and alcohol service protocols. • Maintain updated records and reports as required by company and regulatory agencies. Others • Perform other duties and responsibilities as required by the General Manager/Management

- Proven experience in a similar position within 5-star luxury hotels or high-end fine dining establishments. - Fluent in English (both written and spoken); fluency in additional languages is a strong plus. - Impeccable grooming, professional demeanor, and a strong passion for the luxury hospitality industry.

We offer most competitive salary. Service charge, bonus. Social insurance based on 100% gross salary. Receive 100% of gross salary during the probation period. Professional Environment (Fine dining Restaurant).